Shipping policy
Processing Time:
All orders are processed within 1–2 business days (excluding weekends and holidays). Please allow extra time for processing during peak seasons or product launches.
Shipping Methods:
We offer several shipping options to meet your needs:
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Standard Shipping: 5–7 business days
Shipping Costs:
Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. Orders over $75 may qualify for free shipping.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can track your order through our website or directly with the shipping carrier.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages once they have been delivered. Please ensure your shipping address is correct and safe. If you experience any issues, please reach out to the carrier directly with your tracking number for further assistance.
Address Changes:
If you need to update your shipping address, please contact us as soon as possible. Once an order has been shipped, we are unable to modify the shipping address.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will be happy to assist you.
Customer Service:
If you have any questions or concerns regarding your shipping, please don’t hesitate to reach out to our customer service team at threadedifferent@gmail.com or 214-245-9943. Thank you for shopping with us!